Food- Return Policy

Any bag of food purchased at Doggie Style may be returned for a store credit (gift card) or exchange if the pet won’t eat it or it makes them sick for any reason. We do not issue refunds in this instance. For these situations:

• Record the customer’s name and contact information (phone number and email) in order to process the credit/exchange.
• Take the food back even if the bag is mostly empty. Some vendors require the opened bag back; if the customer has transferred the food to another container and no longer has the original packaging, still take the food itself back in a plastic bag and hold there for further instruction.
• For all food returns, contact our Purchasing Director with the customer name and contact information (phone number and email) as well as the product name and UPC so it can be submitted for credit from the distributor.

Treats are not eligible for a return due to a pet not liking them.

All Other Items- Return Policy

Doggie Style wants customers to be satisfied with their purchase. We gladly accept a return or exchange of saleable merchandise in original condition within 30 days of the purchase accompanied by the receipt. All returns are refunded in the same manner as payment: credit transactions must go back on the original card and debit/cash transactions will be refunded in cash. To complete a credit card return the original card must be present. For an exchange, any difference in price must be paid by the customer (if returned item was lower in price) or refunded (if returned item was higher in price). Return differences to the customer in the original form of payment.

When the customer does not have a receipt, use the Loyalty Rewards information to find the purchase. If the item was purchased at a different Doggie Style, contact the location to have the receipt scanned and sent over. Returns without a receipt that cannot be traced to a Loyalty Rewards account will not be accepted. A Doggie Style price tag is not sufficient proof a product was purchased from us.

Saleable merchandise in original condition not accompanied by a receipt will be accepted and a gift card issued for the lowest amount the item was sold for.

Treats and toys are “Buy at Your Own Risk” and not eligible for a return or store credit if the pet does not like them. Toys are also not returnable/exchangeable if they are destroyed (exceptions for Tuffies—See Note Below on Tuffie Toys).

All returns must have the customer name and contact information (phone number or email address) entered into the system. There are no exceptions to this policy.

Defective Product

If there is a defect in the product, i.e. broken squeaker, dead batteries, mold, expired or other manufacturer’s defect we will gladly return the purchase price. Process as a return. For any return related questions email our Purchasing Director and she will reply with an answer.

Tuffie Brand toys have a replacement guarantee. Answer the following to determine if the product qualifies for replacement:

• Does the customer have the receipt to prove it was purchased at your store?
• Has the customer had the toy less than five days?

If both these questions are a ‘Yes’, then the toy can be replaced; there is no money back guarantee. Email our Purchasing Director with the customer’s name and contact information (phone number and email) and the product UPC so a replacement item can be arranged. You may then offer the customer a new Tuffie toy. VIP recommends replacing the customer’s damaged toy with the Tuffy Ultimate Ring (or Tuffy, Jr. Ring if the previous toy was from the Jr. Line). Tuffies are replaced ONE TIME; Tuffie will not replace the replacement. Not covered are:

• Silly Squeaker
• Tuffy Dinosaur
• Tuffy Dragon
• Tuffy Barnyard
• Tuffy Zoo

A note from Tuffie regarding their product:

Tuffie toys are not recommended to be sold as CHEW toys. All of the VIP Products Pet Toys are interactive play toys for tug, toss and fetch. Recommend picking the toy up if a pet is gnawing on the toy and it will last much longer. The back of the header card explains this. Please have the customer read it. Also, please do not sell them as ‘indestructible’. Nothing in this world is indestructible!