Our "Good Neighbor" Policy

Our stores are open to everyone. There is no purchase requirement and our customers are encouraged to come inside and get warm (or cool), enjoy a free treat for their pet, or get some water. Stop by and play with the store cat (up to the store cat of course) and spend time with the homeless dogs up for adoption. Feel free to browse or just come in and say hello. The only requirement: you must love pets and help us create an environment that is friendly and open to all.

We believe it's important to be actively part of the neighborhoods we serve. Our doors are open to all people, with only one requirement: you must love pets. For this reason we've enacted the following "good neighbor" policies in all stores:

  • No purchase requirements: You should feel comfortable in our stores, even if its just to stop in and say hello to our resident dogs and cats.
  • Counter treats and water for the pups will always be FREE!
  • Forgot your poop bags and out on a walk? We are happy to give you one.
  • When asked we will provide change for parking meters: $1.00 in quarters for the general public and $2.00 if it's a customer coming in to shop or drop off grooming.
  • Bathrooms are generally for customer use, but there is no purchase requirement to use our restrooms and restrooms can be used by customers prior to shopping.
  • We will hold packages for tenants in our buildings where we rent (except Chewy.com of course!)