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STORE POLICIES
These policies keep our pack running smoothly and safely. Here are some important things to know about shopping and grooming at Doggie Style Pets.
Doggie Style Pets wants you to be satisfied with your merchandise!
We will gladly accept a return or exchange of salable merchandise, within 30 days of purchase date, accompanied by the original receipt or confirmed via a customer account. Merchandise without a receipt (or undiscoverable on a customer account) will not be accepted for return or exchange.
All returns accompanied by the original receipt will be issued to the original credit/debit card or store gift card. Cash sales will be issued in the form of a store gift card.
Saleable items returned must be in as-new condition and packaging, including accompanying tags when applicable. Items should be free of any stains, odors or other signs of use.
Items that have been chewed or damaged cannot be returned.
Salable merchandise purchased through Instacart can be returned in-store within 30 days of purchase date, accompanied by the receipt, for a store gift card in the stated amount.
Government issued ID identification is required for all merchandise credits.
Doggie Style Pets staff will gladly assist you with any manufacturer warranty issues or claims. All food brands are eligible for 100% satisfaction guarantee. If your pet does not like the food or treats for any reason, return them for a merchandise credit at any Doggie Style Pets location.
To request an exception to our return policy, please contact:
customercare@doggiestylepets.com
Thank You for Your Business!
Doggie Style Pets wants you to be happy with your pet’s groom!
Incidents that qualify for a discount or refund:
- Rescheduling due to our error: You are eligible to receive a 25% discount if we have to reschedule you due to any error on our part. This does not include events out of our control such as power or water loss, etc.
- Unhappy with the groom: If you are unhappy with your pet’s haircut, no problem! We will comp a follow up grooming appointment to fix it.
- Pet is nicked during the groom: We will notify you if your pet is nicked. If you prefer to stop the groom and pick up your pet, we will not charge you for the appointment. If you want us to finish the groom you will be charged for all services rendered.
- Razor burn: Razor burn during grooming can happen. It will be reviewed, and if it’s determined to be due to groomer error, up to a 50% refund will be issued.
Incidents that do not qualify for a refund:
- Unhappy with the groom due to severe matting: As long as this was reviewed with you prior to the groom, we will not provide a refund.
- Pre-existing medical conditions that are aggravated during a groom: For example, arthritis and soreness are not reasons for a refund. We suggest a medically supervised groom with your veterinarian if this occurs with your pet.
- Nail quick: A clipped nail that results in minor bleeding occasionally happens and is just an unfortunate part of the grooming process. We will not issue a refund or medical reimbursement for quicked nails.
You must notify us of any issues within 48 hours to qualify for a refund.
Grooming complaints can be sent to: customercare@doggiestylepets.com
- Rescheduling due to late arrival or no show: We reserve the right to cancel your appointment due to late arrival, and have the following no show policy:
- Two last minute cancellations (less than 24 hours), or two no shows: you must prepay for all future appointments.
- Third last minute cancellation (less than 24 hours), or no show: the prepay money is non-transferrable, and is used to pay for the missed appointment.
B.Y.O.B (Bring Your Own Bag)
Doggie Style Pets fully supports current laws that ban plastic bags and can no longer offer them at checkout.
If you need a bag, we have reusable, non-woven fabric bags, and heavy 12 oz. canvas totes available for purchase.
Our stores are open to everyone. There is no purchase requirement, and our customers are encouraged to come inside and get warm (or cool), enjoy a free treat for their pet, or get some water. Stop by and play with the store cat (up to the store cat of course) and spend time with the homeless dogs up for adoption. They should feel free to browse or just come in and say hello.
The only requirement: They must love pets or love someone who has a pet and help us create an environment that is friendly and open to all.
We believe it's important to be actively part of the neighborhoods we serve, which is why we've enacted the following "good neighbor" policies in all stores:
- When asked we will provide change for $1.00 in quarters for parking meters. $2.00 if it is a customer coming in to shop or drop off grooming.
- Bathrooms are for customer use only. There is no purchase requirement to use our restrooms and restrooms can be used by customers prior to shopping. We reserve the right to refuse use of our bathrooms if we have safety and sanitary concerns. Our restrooms are not for use by homeless individuals.
- Free counter treats and water for the pups are our compliments.
- Forgot your poop bags and went out on a walk? We will give you one.
- We will hold packages for tenants in our buildings where we rent (except Chewy.com of course!)
We treat all customers the same no matter who they are, and we are OPEN for business in the true sense of the word.
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