Want to make a difference in a shelter dog’s life while earning a competitive wage at a local, independent business? Look no further!
We have been serving pet parents since 2014 with stores spanning the Philadelphia and New Jersey Areas. We also have a strong partnership with ACCT that facilitates adoptions through our stores. We take in dogs from the shelter and help them find their fur-ever homes!
We are seeking Customer Service Associates for our retail stores. Customer Service Associates create and maintain a sense of community in our stores through excellent customer engagement, product knowledge, and customer service.
RESPONSIBILITIES
Engage customers and their pets when they visit our stores
Use product knowledge and customer service to assist customers with an inquires or concerns
Create a warm, welcoming environment for our customers
Keep the store clean, organized, and fully stocked
Finalize transactions via our POS system
Process and stock weekly shipments
Maintain professionalism and empathy when dealing with customer complaints
Take care of our shelter dogs and process adoption applications
Check in grooming clients and make appointments as needed
Communicate and work with a team to increase sales goals and complete store project and daily tasks.
Determine customer needs and offer suggestions where applicable
QUALIFICATIONS
Excellent customer service skills
Retail math skills
Dog handling experience
Ability to upsell through the use of product knowledge and customer engagement
Outstanding phone etiquette
Stocking and merchandising experience
Ability to arrive on time and ready to work
Love for animals is an absolute must!
BENEFITS
Free Pet Food - That’s not a typo! We offer free pet food on a monthly basis to our full time staff!
Subsidized Healthcare - We reimburse half of your monthly premium up to $250
Lowered Adoption Fees - Through our partnership with ACCT
Paid Time Off - We offer paid time off for sickness or vacation - Up to 2 weeks a year
Awesome Store Discount - 25% off all non-food items! (including treats!)
We look forward to hearing from you! Apply today!